Organizational Structure

In chapter 11 there is a concept known as the balanced scorecard, which is a strategic management support system for measuring vision and strategy against business and operating unit level performance. CVS currently has a system in place to measure performance of each individual store. This concept is called S.O.S. (Stores Own Sales). S.O.S. measures how a store is performing based on how managers implement business strategies created by CVS. It is the manager's duty to create and grow sales every month and make sure the store is operating at its' full potential.